Service Level Agreement (SLA)

For over 50 years, we have continually developed as a result of the demands from the private and public sector organisations. Our business has changed dramatically over the years, but we have maintained our core working ethics.

• Highest standard of equipment
• Exceptional personal service

We will outline our commitment within a Service Level Agreement (SLA), to ensure that we meet agreed criteria and deadlines.

We have built up a great rapport with our suppliers. We regularly test each product to ensure we offer the best products for our customers at the best possible price. This is done to ensure that we maintain the best price without compromise on quality.

We are proud to supply Jacob Douwe Egberts brand coffee, as standard,  through our vending machines. In our experience this is an exceptional product, which produces consistently quality beverages, time after time. Visit their website to read up on their impressive working ethics and manufacturing processes. www.jacobsdouweegberts.com

The Associated Vending Services (AVS) Ltd are a unique group of selected vending machine operators around the country. As a member we meet regularly with manufacturers to discuss new products, machinery and new innovations within the industry. This helps Vendaid keep ahead of new developments in equipment and products and ensure reliability in all areas.

AVS have established rigid SLAs with our key manufacturers and suppliers ensuring that our service to you is safeguarded, supported and protected.